Delivery

Where do you deliver? What is the cost?

We deliver to companies across the Bay Area. For specific zip codes/cities currently available for online checkout and prices, go here. If your address is outside our current database, contact us via phone at (510) 761-8690 or online at hello@thetownkitchen.com.

Why is there a delivery fee?

With the on-going cost of vehicle wear and tear, cost of gas, toll and traffic conditions throughout the Bay Area, there is a fee to offset those costs. Delivery fees range based on distance/time. Please contact our Operations Department for further assistance on deliveries.

What do you deliver? Where can I find menus for my date?

The Town Kitchen delivers superb breakfast, lunch, and happy hour to amazing companies across the Bay Area. Please confirm available options for your event by going here and updating the defaulted delivery date.

Why does my event day have missing options or no menu at all?

Our menus are updated on the site when our chef creates them. If future dates are missing items, our chef has not yet developed the menus for that time month. To be sent fresh menus when they are ready, please sign-up for our newsletter by sending your written permission to hello@thetownkitchen.com.

What do your meal options include?

Breakfast

Continental:

Red Bay Coffee | Numi Tea | Firebrand Pastries

Artisan:

Red Bay Coffee | Numi Tea | Firebrand Pastries | Organic Orange Juice | Seasonal Fruit

Deluxe:

Red Bay Coffee | Numi Tea | Firebrand Pastries | Strauss Yogurt Parfaits | Seasonal Fruit

Boxed Lunch

A La Carte:

Consists of selected main course with 4 ounces of Protein. Silverware and napkins provided.

Meal:

Consists of selected food item with 4 ounces of Protein, Housemade 8 ounce Beverage and Artisanal Dessert. Silverware and napkins provided.

Hot Lunch Buffet

Drop-Off Delivery:

Consists of family style dinner platters with:
   6 ounces of Protein
   4 ounces of Vegetables
   3 ounces of Starch/Carbohydrates.
Order Specialist delivers and sets up platters in designated area. No Onsite staffing.

Delivery + Full Service:

Same as above where it includes delivery and setup, plus onsite staffing to serve guests and cleanup.

Happy Hour

Food:

Delicious appetizers are arranged on dinner platters to ensure temperature control. Order Specialist delivers and arranged platters as designated by your on-site contact.

Drink:

If bartender is not staffed: Drinks will be delivered and arranged as requested. If bartender is staffed: Staff will stay after arranging items to serve guests as designated.

Can dietary restrictions and allergies be accommodated?

Absolutely! For one, we diversify our menus to accommodate vegan and vegetarian preferences. Also, anyone with allergies or sensitivities to dairy, egg, fish, gluten, nightshade, nuts, or soy should look at allergens included on all menus, online and PDF. If no menu items align with your dietary requirements, please notify us at hello@thetownkitchen.com.

How do I order?

Please click here and be directed to our ordering instructions. I am not seeing Happy Hour delivery times or items. How do I order Happy Hour? While our site is being updated, please submit all Happy Hour requests via phone at (510) 761-8690 or online to hello@thetownkitchen.com.

What should preliminary event requests include?

Please confirm: Name and legal company name Delivery date and 30 minutes delivery window (i.e. 11:00 - 11:30 AM). Location Expected headcount Desired services Do you have a Town Kitchen account?

Why are the delivery windows 30 minutes?

Given unpredictable traffic conditions in the Bay Area we cannot in good conscious offer smaller delivery windows; providing us with your event’s itinerary is helpful when coordinating logistical details.

What are your hours for delivery and days of operation?

Breakfast is delivered Monday - Friday between 7:30 am - 9:30 am. San Francisco: While we love and appreciate your support, we have found San Francisco breakfast orders face unique and unpredictable challenges. Therefore we encourage you to work with our Operations Manager to facilitate the delivery process. Please send an email to maria@thetownkitchen.com with questions or concerns. Lunch is delivered Monday - Friday between 10:30 am - 1:30 pm Happy Hour is delivered Monday - Friday between 3:00 pm - 6:00 pm (example timing) Saturday delivery requests must be submitted to hello@thetownkitchen.com and/or maria@thetownkitchen.com within 72 hours of the requested date. Closed on Sundays to ensure our wonderful kitchen staff has a consistent day off.

When do I have to place my order?

All orders must be made at least 48 hours before your delivery, but delivery orders can be submitted online 7 days a week. Ordering directions found below in ‘How do I order online?’ section.

What are your order minimums?

Breakfast - 35 order minimum. Boxed Lunch - 25 order minimum. Hot Lunch - 20 order minimum. Happy Hour - 100 appetizers minimum. No minimum for alcohol.

Why do you have minimums?

To ensure we can keep our promise with the entire youth staff of dependable, living wage employment. Thank you for supporting local youth!

What if my requirements are under your minimums?

If your requirements are under these thresholds, send a detailed email request to hello@thetownkitchen.com for internal review.

Do I need to sign a contract?

No. As of 7/31/2018, there are no active contracts required for catering services. Documents being drafted for later activation.

Can I download menus somewhere?

Yes! Downloadable menus below for convenience. Please note Lunch menus rotate weekly and are grouped by month. Breakfast Lunch: August Happy Hour

Are your menus standing or rotating?

Breakfast and Happy Hour menus are fixed for now. Both Boxed and Hot Lunch menus change every week!

Can menus be sent to me when they are ready?

Absolutely! The Town Kitchen Impact Newsletter keeps the community updated on monthly menus and ‘what’s cooking’ with TTK. Send written permission to hello@thetownkitchen.com to be added to the mailing list.

Who is delivering my food?

One of our amazing order specialists. You will receive notification via text/email with your assigned Order Specialist's name. Please call our Operations Manager with questions regarding an existing order at 510-390-5880.

Can I track my food delivery?

Absolutely! Login to your account via Mac or PC. Click ‘Orders’ from the menu. Each order will have a ‘Track’ button. If the task has been started by our driver, you will be able to track the location of your food.

I am unable to track on a computer. How do I know my food is on the way?

You will receive 3 delivery messages via email and text if the associated account contact is a cell phone #.

Message 1: Hey! Your TTK Order Specialist is on their way with your lunch. To view Order Specialist’s location, log into your TheTownKitchen.com account, go to the Orders tab and click the track button.

Message 2: Hi! Your TTK Order Specialist has arrived onto the property and you should be receiving your order from them any minute now. Enjoy lunch!

Message 3: Hi! Your order was successfully delivered today. Thank you for supporting our mission to employ and empower urban youth!

Note that we send delivery messages to the email and cell phone linked to the account used to order. Please update contact information as needed

I received a delivery confirmation email but my food has not arrived. What do I do?

Call (510) 390-5880 to reach our Operations Manager. The Operations manager will call your driver to confirm location and provide an update. You may also track the location of your Order Specialist via your TTK account.

What happens if my order specialist is running late?

If your order specialist thinks that they will be late, s/he will call you to let you know and give an ETA. Please make sure we have the best day of delivery contact information by providing additional point person contact information in the “Order Notes” section when placing your order.

How long does it take to set up breakfast?

Generally it only takes 5-10 minutes to set up breakfast for orders less than 100. For larger orders it can take up to 20 minutes.

How long does it take to set up boxed lunch?

It takes about 5 minutes to set up boxed lunch. It takes about 15 minutes to set up orders larger than 100.

How long does it take to set up hot lunch?

It ranges, but generally for smaller deliveries (under 50) it takes about 5-10 minutes from the time the Order Specialist arrives to your office. For orders greater than 50 it can take up to 15 minutes.

How long does it take to set up Happy Hour?

The setup time varies depending on location and desired setup, (i.e. a patio may take more time to ensure food is not direct sunlight, or prepare ice bucket display for cold beverages.)

How do I staff a server or bartender for my event? What is the cost?

Please send request via phone at (510) 761-8690 or email to hello@thetownkitchen.com. Youth servers and bartenders are $35 per hour with a 2 hour minimum. Please prepare general guidelines and best practices for your server/bartender. I.e. - specific event details pertinent to the staff, rules of engagement, arrangement preferences, etc. Please note youth servers cannot handle alcohol in accordance with Alcohol Handling Regulations.

Who is responsible for confirming those consuming alcohol are 21+?

Any client purchasing alcohol is responsible for verifying all guests consuming alcohol are at least 21 years old.

Can my youth staffed server also be my bartender?

No. If a bartender is required, you must staff a 21+ team member.

How do I tip my order specialist?

You may tip the driver in cash or enter the desired amount in the tip section online upon checkout.

Can The Town Kitchen provide materials such postcards or other marketing documents for my guests?

We really appreciate your efforts to spread our mission! Please include The Town Kitchen material requests in your order notes upon checkout online, alert us via email at hello@thetownkithchen.com, or call at (510) 761-8690

Does The Town Kitchen provide utensils, serving utensils, and napkins?

Yes, we provide eco-friendly utensils and napkins for cold lunches. For hot lunch, we provide eco-friendly utensils and plates, as well as recyclable napkins and plastic serving utensils.

How is my food packaged?

Breakfast is grouped by item and arranged on aluminum serving trays and covered for delivery. Boxed lunch meals with drink and dessert are individually packaged in cardboard boxes. Boxed lunch meals without drink and dessert come in compost friendly plastic containers. Hot lunch dishes are separately arranged in aluminum serving trays for maximum temperature control and covered for delivery. Appetizers are grouped by item and arranged in covered plastic serving trays and temperature controlled for delivery.

How do I know which boxed lunch is mine?

Each boxed lunch has The Town Kitchen labels that display the main course inside. Boxed meal labels also note homemade drink and delicious dessert of the week. For individuals with specific dietary needs, you may request to have it labeled with their name.

Will there be signage to explicitly differentiate the food choices?

Yes, we provide signage for all breakfasts and hot lunch buffets. Lunch box signage available upon request.

How much food is provided for each Hot Lunch portion?

6 ounces of Protein 4 ounces of Vegetables 3 ounces of Starch/Carbs

How much food is provided for each Boxed Lunch portion?

All boxed lunches include 4 ounces of protein.

What do I do if I have leftover food?

You can arrange a leftovers pick-up with Re-Plate, an amazing local company that will redistribute your leftover food to individuals in need of a nutritious meal.

What do I do if I have leftover alcohol from Happy Hour?

All purchased alcohol is yours to keep. However, a fun solution for event planners is to let guests take home extra closed alcohol bottles.

Do you provide coffee cups and extras?

We provide cups, lids, stirrers, sugar, milk, alternative milk (almond), tea, napkins.

Will the coffee stay hot? How long?

The coffee will stay hot for 4+ hours in a coffee cambro. For small orders (less than 50) we generally provide coffee in smaller to-go containers that keeps coffee hot for 2 hours.

What does all-day coffee, tea, or juice entail?

Since drinks are served in addition to food, we deliver ‘all-day’ beverages with each meal purchased. Drink service is not on-call like a restaurant. For example: If all-day coffee & tea ordered with breakfast and lunch for 50 people, we deliver Coffee for 50 and Tea for 30 at breakfast and again at lunch. 1-1 Coffee/Tea ratios are not assumed because a vast majority of consumers do not drink both in same meal. Ratio can be adjusted upon request.

Can I request dressing on the side?

Dressing is always on the side to ensure a crisp, fresh salad.

Some of my food arrived damaged and I do not want it. How will you resolve?

We apologize for the inconvenience! You will never be charged for anything you deem unacceptable and we will compensate you for your troubles because we deeply value impeccable quality. Whenever possible, we will recreate the damaged item(s) and delivery free of charge.

My food appears unsafe to eat. What do I do?

Please do not eat anything that makes you uncomfortable. Instead, alert us immediately by calling (510) 761-8690 or sending an email to hello@thetownkitchen.com. We will prepare new food and send immediately. You will also be compensated for the inconvenience.

Do I have to clean-up my event?

Yes. The Town Kitchen will remove owned property, but is not a clean-up service unless an event is staffed and clean-up is additionally requested. Please include such requests in the ‘Order Notes’ field upon checkout or send a notice via email to hello@thetownkitchen.com.

How do I pay for my order?

Credit card information is entered upon checkout when ordering online. Charges are made on the day of delivery and will appear on your statement from ‘the town kitchen’. If no credit card is available, alert hello@thetownkitchen.com and we will resolve with you.

I do not have a credit card. How do I pay?

Only if credit card unavailable, Please send payment requirements via email to hello@thetownkitchen.com or call at (510) 761-8690. Our preferred payment methods after credit card are: 1st - ACH (Automated Clearing House) 2nd - PayPal 3rd - Check.

The Town Kitchen Website Navigation

Why do I need an account to work with you?

All orders must go through our website due to many back-end systems dependent on site information. We are not authorized to create an account on your behalf. Thank you for understanding!

This is my first time ordering. How do I order online?

Preliminary Note: Users must input credit card information to checkout online. If you do not have a credit card, please notify us by emailing hello@thetownkitchen.com. Welcome!
  • Sign-up with us here.
  • Upon sign-up, please visit our order page here.
  • Ensure you adjust the defaulted delivery date, time(s), and address to match your event detail.
  • May have breakfast, lunch, and happy hour delivery times or just 2 of the 3.
  • Click on the items you wish to receive
  • For each item chosen, select style (i.e. meal vs. a la carte) and total quantity.
  • Done choosing items? Please use the ‘Order Notes’ section to provide any order nuances as well as delivery information pertinent to our order specialists (i.e. - dietary restrictions, parking, loading zone access, etc.).
  • Click checkout along the right-hand side of the page.
  • Follow prompted instructions to enter payment information and finalize your order. Don’t worry, payment is not made until the day of the event.
  • You will receive an order confirmation email for your rockstar efforts!

I have an account but have not ordered online. How do I order through your site?

Welcome!
  • Sign-up with us here.
  • Upon sign-up, please visit our order page here.
  • Ensure you adjust the defaulted delivery date, time(s), and address to match your event detail.
  • May have breakfast, lunch, and happy hour delivery times or just 2 of the 3.
  • Click on the items you wish to receive
  • For each item chosen, select style (i.e. meal vs. a la carte) and total quantity.
  • Done choosing items? Please use the ‘Order Notes’ section to provide any order nuances as well as delivery information pertinent to our order specialists (i.e. - dietary restrictions, parking, loading zone access, etc.).
  • Click checkout along the right-hand side of the page.
  • Follow prompted instructions to enter payment information and finalize your order. Don’t worry, payment is not made until the day of the event.
  • You will receive an order confirmation email for your rockstar efforts!

What is the Order Notes section for?

Please include any specifications regarding your dietary requirements or food requests. Also, please provide details such as parking or loading zones available, elevator access when needed, or when delivery entrance differs from delivery address.

I cannot order online because:

Another party is paying for my order.
I do not have a credit card.
I require services not available online.

How do I order?

Please send request to hello@thetownkitchen.com for review and be sure to include: Name and legal company name Delivery date and 30 minutes delivery window (i.e. 11:00 - 11:30 AM). Location Expected headcount Desired services Do you have a Town Kitchen account?

What is a group order and how can I create one?

A group order allows multiple people to add their individual items into a collective order cart at the same time. Once a group order is created through your Town Kitchen Account, the rest of your group doesn’t need to have a Town Kitchen Account to use the group order link. Follow these steps to create a group order: Log into your Town Kitchen account. Click on ‘Place Order’ from your dashboard. Select your delivery date, delivery time and delivery address, click ‘Generate Link’. Click on ‘Copy Link’. You can now send the link to your group. When everyone is done adding their items into the cart, you can complete checkout. How do I create a recurring order? We are currently updating website functionality to allow customers to create a recurring order. In the meantime, please send recurring order requests to hello@thetownkitchen.com. How to I sign-up for a subscription with The Town Kitchen? We are currently updating website functionality to allow customers to sign-up for subscriptions. In the meantime, please send subscription requests to hello@thetownkitchen.com. How do I check my order status? Click ‘Orders’ from the menu. Each order will have a ‘Track’ button. If the task has been started by our driver, you will be able to track the location of your food.

How do I edit my order?

To Edit an order click on ‘Orders’ from the menu. Each order will have a Edit button.

When is the last time I can update my order?

Lunch orders can be updated until midnight the day of delivery. Breakfast orders can be updated NO LATER than 72 hours of the delivery date.

What if I need to cancel my lunch order?

To cancel an order click on ‘Orders’ from the menu. Each order will have a Cancel button. Please take a look at our cancellation policy for more details.

The website says you don’t deliver to my address but I’ve ordered from The Town Kitchen before. How do I resolve?

As The Town Kitchen grows, understanding the bandwidth of our operations is imperative to deliver the best product sustainably. Please contact us via email to hello@thetownkitchen.com or call at (510) 761-8690 to add your zip code to our system or assist placing an order when the delivery address you entered is out of our delivery zone. We will do our best to accommodate you.

Why is there a delivery fee?

With the on-going cost of vehicle wear and tear, cost of gas, toll and traffic conditions throughout the Bay Area, there is a fee to offset those costs. Delivery fees range based on distance/time. Please contact our Operations Department for further assistance on deliveries.

How to I input a coupon code?

Aftering creating your order, click checkout, and enter your email to populate account information, scroll past contact information to your cart section. Underneath delivery options, the coupon section is where you enter your code exactly as issued because the field is case-sensitive.

How do I pay for my order online?

Credit card information is entered upon checkout when ordering online. Charges are made on the day of delivery and will appear on your statement from ‘the town kitchen’. If no credit card is available, alert hello@thetownkitchen.com and we will resolve with you.

I do not have a credit card. How do I pay?

Only if credit card unavailable, please send payment requirements via email to hello@thetownkitchen.com or call at (510) 761-8690. Our preferred payment methods are: 1st - ACH (Automated Clearing House) 2nd - PayPal 3rd - Check. A 3rd party benefactor is paying for my order. How do they complete? If paying with credit card: please direct all 3rd party benefactors to contact us via email at hello@thetownkitchen.com or call at (510) 761-8690 to provide payment information. If paying with another method: please direct all 3rd party benefactors to contact us via email at hello@thetownkitchen.com or call at (510) 761-8690 to arrange payment.

What are your payment terms?

Payment is due on the day of delivery. All credit cards provided before delivery date will not be charged until the day of delivery.

Where do I send checks?

If local, please arrange a check pickup with us by sending your pickup request via email to hello@thetownkitchen.com or call at (510) 761-8690. If unable to arrange pick-up, please send all checks to:

The Town Kitchen PBC
1430 23rd Avenue
Oakland, CA 94606

How do I leave a tip for the order specialist online?

You can add a tip upon checkout when ordering online. If retroactively requesting a tip be added, please notify hello@thetownkitchen.com and we will reach out to resolve with you.

I was charged for food I did not receive or order. How will you resolve?

Please alert us immediately via phone (510) 761-8690 or email your account manager at andrew@thetownkitchen.com. We will review the charge and provide a swift refund. Please accept our sincerest apologies for any inconvenience. Beyond the Impact section on your site, how do I learn more about The Town Kitchen? Thank you for your interest! We are creating more robust company information resources, but please email your detailed request to hello@thetownkitchen.com to learn more about us. Also, you can find us on: Instagram | Twitter | Facebook | Linkedin

Inside The Town Kitchen

What is The Town Kitchen?

Founded in 2015, The Town Kitchen believes empowering metropolitan youth is chiefly important for strengthening these communities and uses mentored, living wage employment in the corporate catering industry as the tool for broadcasting our mission to the world. Delivering chef curated breakfast, lunch and happy hour across the Bay Area, youth staff, 16 to 24, utilize nutritious and seasonal ingredients to prepare our superb meals. Additionally, foster and re-entry youth are hired whenever possible because we firmly believe in providing valuable opportunities to all youth in the communities we love so much. Moreover, these values of equal opportunity employment and urban community empowerment are the soul of our company and the core reason management works relentlessly to provide a delightful end-to-end client experience. In sum, our mission is to strengthen metropolitan communities by emboldening the efficacy of their youth through employment, bolstered by career path development and living wage pay.

How do I contact you?

By phone Monday - Friday, 8AM - 4PM at (510) 761-8690.
By chat Monday - Friday, 8AM - 4PM at thetownkitchen.com.
By email
hello@thetownkitchen.com : General Inquiry.
andrew@thetownkitchen.com : Ordering and Event Planning / Account Inquiry.
maria@thetownkitchen.com : Day of Delivery Assistance.
thetownkitchen@bill.com : All invoices billed to The Town Kitchen

Do you have social media?

Yes! Please join the movement on: Instagram | Twitter | Facebook | Linkedin

Are you minority and woman owned?

Yes and yes! A majority of The Town Kitchen is woman and minority owned.

Is Sabrina still with The Town Kitchen?

Yes. Sabrina moved away from her CEO role and still owns part of the company.

The Town Kitchen’s Artisan Partners

Numi Tea- World Centric
Red Bay Coffee
Firebrand
PlateCraft
Viola Organic Juice


CONTACT


344 Thomas L Berkley Way,
Oakland, CA 94612


510-761-8690

hello@thetownkitchen.com

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2017 By The Town Kitchen